About Us

Nalanda is a leading Spanish multinational dedicated to bridging the gap between large companies and their suppliers through an innovative digital platform. Our platform streamlines business processes such as document exchange, purchases, invoices, and vital business information. We specialize in coordinating activities between contractors and their suppliers, minimizing costs, time, and risks, while fostering transparent and effective business relationships.

We are a dynamic, forward-thinking company committed to building an inclusive workplace where talent thrives. At Nalanda, we believe that the development of people drives organizational success. Join us as we continue to build a culture of growth, inclusivity, and excellence.

We are also part of Once For All, an international group with a presence in the UK, France, Latin America, and more than 1,000 people working on digital solutions for supply chain management and regulatory compliance.

Role Summary

We are looking for an Implementation Consultant responsible for managing the onboarding of new clients onto the platform, as well as providing support and follow-up to active clients. The role combines onboarding, configuration, and customer support tasks, ensuring efficient implementation and a high-quality user experience.

Key responsibilities

• Manage the implementation and onboarding of new clients onto the platform.

• Perform initial setup and configuration based on client needs.

• Handle client incidents and requests via email and phone.

• Monitor active accounts to ensure proper platform usage and performance.

• Collaborate with internal teams to resolve issues and enhance the customer experience.

• Identify opportunities for improvement in implementation and support processes, proposing solutions to optimize operations.

Qualifications

• Minimum of 2 years of experience in onboarding, implementation, or client configuration processes.

• C1 level of English (mandatory).

• Knowledge or training in Occupational Risk Prevention (PRL) will be considered a plus.

• Advanced proficiency in Microsoft Office tools (Excel, Word, Outlook).

• Strong communication skills, active listening, and empathy when interacting with clients.

• Ability to manage multiple requests and tasks simultaneously with accuracy and organization.

• Attention to detail and a proactive approach to problem-solving.

• Ability to work effectively in a team within dynamic environments.

What we offer

🤸🕒 Flexible working time.

🏞️💻 Teleworking - hybrid model.

☀️📅 Intensive working time in summer.

🫂🔝 A dynamic and inclusive workplace with opportunities for growth and development.

✨🏢 The chance to make a significant impact on our organizational culture and talent strategy.

💰🎁Competitive compensation and benefits package.