About Us

Nalanda is a leading Spanish multinational dedicated to bridging the gap between large companies and their suppliers through an innovative digital platform. Our platform streamlines business processes such as document exchange, purchases, invoices, and vital business information. We specialize in coordinating activities between contractors and their suppliers, minimizing costs, time, and risks, while fostering transparent and effective business relationships.

We are a dynamic, forward-thinking company committed to building an inclusive workplace where talent thrives. At Nalanda, we believe that the development of people drives organizational success. Join us as we continue to build a culture of growth, inclusivity, and excellence.

We are also part of Once For All, an international group with a presence in the UK, France, Latin America, and more than 1,000 people working on digital solutions for supply chain management and regulatory compliance.

Role Summary

Oversees the execution of projects within the assigned country, providing operational support to clients and subcontractors, and developing procedures that ensure optimal operability.

Key responsibilities

• Liaising with the project owner company to facilitate the launch of new initiatives.

• Integration of the country within the platform and verification of required documentation.

• Delivery of training sessions to the project owner company and subcontractors.

• Design and development of training materials and content related to the Nalanda system for both the project owner and subcontractors.

• Preparation of platform guides and support materials to facilitate subcontractor operations.

• Management of national and international contracts: company registration, dispatch of credentials, and project document review.

• Customer and subcontractor support via email and phone.

• Handling and processing incoming requests, providing assistance tailored to their needs. Responding to inquiries, resolving doubts, and performing diverse operational tasks.

• Researching innovations and improvements to streamline daily work and promote a conscious and sustainable working environment.

• Monitoring changes in criteria and legislation and applying complex requirements according to each client’s specific demands.

• Preparation of customized reports based on client requirements.

Qualifications

• Previous experience in customer service or administrative support.

• Strong communication and problem‑solving skills.

• Proven ability to manage priorities and ensure operational continuity.

• Excellent organizational and multitasking abilities.

• High attention to detail and commitment to process improvement.

• Fluent in Spanish (spoken and written).

• Advanced/professional English and Italian.

• German language is a plus.

• Solid computer skills and proficiency in Microsoft Office.

• Collaborative, proactive and dependable professional, committed to personal ownership of tasks and the achievement of team goals.

What we offer

🏞️💻 Teleworking.

🫂🔝 A dynamic and inclusive workplace with opportunities for growth and development.

✨🏢 The chance to make a significant impact on our organizational culture and talent strategy.

💰🎁 Competitive compensation and benefits package. Salary range: €22,000 – €24,000.