About Us

Nalanda is a leading Spanish multinational dedicated to bridging the gap between large companies and their suppliers through an innovative digital platform. Our platform streamlines business processes such as document exchange, purchases, invoices, and vital business information. We specialize in coordinating activities between contractors and their suppliers, minimizing costs, time, and risks, while fostering transparent and effective business relationships.

We are a dynamic, forward-thinking company committed to building an inclusive workplace where talent thrives. At Nalanda, we believe that the development of people drives organizational success. Join us as we continue to build a culture of growth, inclusivity, and excellence.

Role summary

A multi skilled role supporting the delivery and maintenance of platform configurations that meet business, regulatory, and customer needs.

This role will operate across the end-to-end lifecycle of a configuration change, from triage to release management, ensuring quality, communication, and efficiency is upheld to the highest standards.

Key responsibilities

• Engage with customers, internal stakeholders and SMEs to understand compliance needs, interpret, analyse and build solutions to meet those needs.
• Review configuration change requests for feasibility, completeness, and alignment with standards.
• Support Root Cause Analysis and resolution of configuration issues
• Maintain detailed end-to-end visibility of requests and expertly manage stakeholder communication and expectations.
• Analyse compliance questionnaires and provide feedback to the business and/or customer for potential improvements
• Design high quality prototypes & technical specifications for configuration solutions, in line with Group standards & processes.
• Configure design specifications into the required platform environments using appropriate tooling
• Assist with data reporting and deployment activities as necessary to support the roll-out of configuration changes.
• Ensure all activities are undertaken within the scope of the business’s ISO accreditations.
• Any additional duties that may be required for the successful delivery of the role.

Essential Skills & Experience

• Strong attention to detail and ability to follow structured processes.
• Excellent organisational and documentation skills.
• Ability to interpret requirements and translate them into logical solutions.
• Collaborative mindset and strong communication skills.
• 1+ years’ experience in customer service, success, or management.
• Fluent in written and verbal Spanish & English (Professional).

Desirable Skills

• Proven experience working with digital platforms, systems configuration, or content delivery.
• Understanding of content design principles.
• Microsoft Excel competency.
• Proven experience in project delivery.

What we offer

🏞️💻 Remote work

☀️📅 Intensive working hours during summer

🫂🔝 A dynamic and inclusive workplace with opportunities for growth and development

✨🏢 The opportunity to make a significant impact on our organizational culture and talent strategy

💰🎁 Competitive compensation and performance-based incentives